On 25 May 2018, a new Europe-wide data protection regulation comes into effect: the General Data Protection Regulation (“GDPR”). GDPR seeks to strengthen and unify data protection for all individuals whose personal information is processed within the European Union and grants new and enhanced rights for those individuals in relation to their personal information.
NatWest Markets takes privacy and the protection of our customer and client data very seriously.
At NatWest Markets we recognise the importance of personal information provided to us and we ensure that we protect and respect your rights to privacy.
Our Privacy Notice
Privacy Notice summary
What do I need to do?
The NatWest Markets business of NatWest Markets Plc and NatWest Markets N.V. (together or separately “NatWest Markets”, “we” or “us”) takes privacy and the protection of customer, client and staff data very seriously. We are a member of The Royal Bank of Scotland Group (“RBS Group”).
We encourage you to read our Privacy Notice which provides a summary of what we do with the personal information of our customers in order to run our business and provide our customers with products and services. It also provides more information about the enhanced rights of individuals and how to exercise them. Our Privacy Notice may be updated from time to time and we will communicate any changes to you and publish the updated notice on our website.
What information do we use and where do we get it from?
“Personal information” means information about a living individual who can be identified from that information (either by itself or when it is combined with other information).
We collect and process various categories of personal information, including basic information such as name and contact details, and information about financial circumstances, accounts and transactions.
Most of your information will have been either provided by you, your employer or a third party acting on your behalf (your agent), or created through the use of our products and services. We also collect information from the technology you, your employer or your agent use based on interactions with us.
We may also process certain special categories of information, such as information about your health or religious beliefs, for specific and limited purposes, such as detecting and preventing financial crime or to make our services accessible to customers.
Where permitted by law, we may process information about criminal convictions or offences and alleged offences for specific and limited activities and purposes, such as to perform checks to prevent and detect crime, to comply with laws relating to money laundering, fraud, terrorist financing, bribery and corruption, and for international sanctions.
For more information about the types and sources of information we process please see our Privacy Notice.
What rights do I have?
You have certain legal rights to control what we do with your information. This includes rights to access to your personal information, to correct or update incorrect information, to object to or request that we restrict processing your information in certain circumstances, to object to direct marketing and to receive the personal information you provided in a portable format.
For more information about your rights, including how to exercise them and the circumstances in which they apply, please see our Privacy Notice or please contact us at SARS@natwestmarkets.com or alternatively by post at NatWest Markets SARs, 250 Bishopsgate, London, EC2M 4AA.
Please note that if you do not agree to the way we process your information, it may not be possible for us to continue to provide you with certain products or services.
If you wish to raise a complaint on how we have handled your personal information, you can contact our NatWest Markets Privacy Officer.
We hope that we can address any concerns you may have, but you can always contact the relevant data protection authority. For more information, please see Section 4 – Table A (Lodge Complaints) of our Privacy Notice.
How do we and other RBS Group companies use your information?
We will only use and share your information where it is necessary for us to lawfully carry out our business activities. Your information may be shared with and processed by other RBS Group companies (“Affiliates”).
For more detailed information about the purposes for which we use your information, please see Schedule A (Schedule of Purposes of Processing) of our Privacy Notice.
Do we share your information outside of the RBS Group?
We keep your information confidential and will only share your information outside of the RBS Group for the purposes mentioned in our privacy notice. This may include sharing with third parties such as service providers, credit reference and fraud prevention agencies and law enforcement agencies or regulators.
For more detailed information about the third parties with whom we may share your information, please see Section 7 (Sharing with third parties) of our Privacy Notice.
Do we transfer your information overseas?
We may transfer your information to organisations in other countries (including to other RBS Group companies) provided that the organisation to whom we pass it protects it in the same way we would and where lawfully permitted and in compliance with applicable laws.
For more information about overseas transfers and your associated rights, please see Section 8 (Transferring information overseas) of our Privacy Notice.
Unless you have told us not to, we may send you marketing information relating to products and services that we think will be of interest and relevant to you. If you change your mind and no longer want to receive these communications you can tell us at any time by contacting us at SARS@natwestmarkets.com or by post at NatWest Markets SARs, 250 Bishopsgate, London, EC2M 4AA.
Credit reference and fraud prevention agencies
We may access and use information from credit reference and fraud prevention agencies at the start of our relationship with a customer.
We use and share information because we have an interest to prevent fraud and money laundering, to manage our risk and protect our business and to comply with laws that apply to us.
We might also check and share your information with fraud prevention agencies. If fraud is identified or suspected, these agencies may keep a record of that information and we may refuse to provide any services. Law enforcement agencies may access and use this information.
Information shared with credit reference and fraud prevention agencies will be seen by other organisations that rely on this information. You can obtain copies of the information held by these agencies but they might charge a fee.
For further information about how we use and share information with these agencies, how they use your information and how to contact them, please see Section 11 (Credit reference and fraud prevention agencies) of our Privacy Notice.
How long do we keep your information?
We don’t keep your information for longer than we need to. We normally keep your personal information for a defined period after your relationship with the bank ends, unless we are required to keep it longer (for example due to a court order or investigation by law enforcement agencies or regulators).
For more information about how longer we keep your information, please see Section 12 (How long we keep your information) of our Privacy Notice.
We are committed to ensuring that your information is secure with us and with third parties who act on our behalf.
We use many tools to make sure that your information remains confidential and accurate and we may monitor or record calls, emails or other communications in order to protect you and us.
For more information about the steps we are taking to protect your information please visit https://personal.natwest.com/personal/security-centre.html
NatWest Markets Plc is registered in Scotland No. 90312 with limited liability. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. NatWest Markets N.V. is incorporated with limited liability in The Netherlands. It has its seat at Amsterdam, the Netherlands, and is registered in the Commercial Register under number 33002587. Registered Office: Claude Debussylaan 94, Amsterdam, 1082 MD, The Netherlands. It is authorised and regulated by De Nederlandsche Bank and the Autoriteit Financiële Markten. NatWest Markets N.V. Branch Reg No. in England BR001029. NatWest Markets Plc is, in certain jurisdictions, an authorised agent of NatWest Markets N.V. and NatWest Markets N.V. is, in certain jurisdictions, an authorised agent of NatWest Markets Plc.